What Does an Operations Manager Do?

Operations Managers serve on a company’s leadership team to oversee the performance, efficiencies and satisfaction of employees. They work to analyze the company’s organizational process and will find ways to enhance employees’ work quality and productivity. Operations Managers will build operational policies and strategies that keep the organization functioning smoothly.
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Operations Managers will collaborate closely with Human Resources Managers to establish recruiting, training and hiring strategies that help them locate and bring on quality candidates. They’ll also oversee various company financial processes, like auditing, reporting and budgeting to ensure the company stays in great financial standing.

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Operations Manager Duties and Responsibilities

An Operations Manager is responsible for keeping track of the big picture and identifying potential areas of improvement.

• Long-term planning to create initiatives that further the company’s overall goals
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Communicating with management about shifting company priorities and projects
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Lead, motivate, and support a large team within a time-sensitive and demanding environment

Skills and Qualifications

• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of operations
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Google Docs and Google Sheets
• 2+ years of experience in management and leadership
• A degree in operations management, business administration, or related field is preferred